This Privacy Policy describes how www.weddingphone.com (“the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
After reviewing this policy, if you have any questions, would like more information about our privacy practices, or wish to make a complaint, please contact us:
Email: hello@theweddingphone.co.uk
By post:
wedding phone
Plus X Innovation Hub
Lewes Road
Brighton
BN1 5PA
United Kingdom
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means any information that identifies, relates to, or could reasonably be linked to an identifiable individual.
Purpose of collection:
To load the Site accurately for you, ensure security, and perform analytics to improve performance and user experience.
Source of collection:
Collected automatically when you access the Site using cookies, log files, pixels, tags, or similar technologies.
Disclosure for business purposes:
Shared with Shopify (our ecommerce platform) and analytics providers.
Personal Information collected:
Web browser version
IP address
Time zone
Cookie information
Pages or products viewed
Search terms
Interaction data
Purpose of collection:
To fulfill orders, process payments, arrange delivery, communicate with you, provide invoices and confirmations, screen for fraud, and (where consent is given) provide marketing communications.
Source of collection:
Collected directly from you.
Disclosure for business purposes:
Shared with Shopify, payment processors, and delivery providers such as DPD.
Personal Information collected:
Name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)
We do not store full card numbers on our servers.
Purpose of collection:
To provide customer service, resolve issues, and manage warranty or order enquiries.
Source of collection:
Collected directly from you via email, live chat, or other communications.
Disclosure for business purposes:
Shared internally and with customer support service providers where necessary.
Personal Information collected:
Contact details
Order details
Communications history
Any additional information you choose to provide
We share your Personal Information with service providers to help us provide our services and fulfill contracts with you. For example:
Shopify powers our online store
👉 https://www.shopify.com/legal/privacy
Delivery partners (such as DPD) receive shipping details to deliver your order
Legal compliance:
We may disclose Personal Information to comply with applicable laws, regulations, court orders, or lawful requests, or to protect our rights.
We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
Examples include:
Google Analytics to understand how customers use the Site
👉 https://www.google.com/intl/en/policies/privacy/
👉 Opt-out: https://tools.google.com/dlpage/gaoptout
Advertising partners who receive anonymised or pseudonymised data via cookies or pixels (subject to consent, depending on your location)
You can opt out of targeted advertising via:
You can also visit the Digital Advertising Alliance opt-out portal:
👉 https://optout.aboutads.info/
We use your Personal Information to:
Process and fulfil orders
Communicate with you
Provide customer support
Improve and optimise our Site
Comply with legal obligations
If you are located in the EEA or UK, we process your Personal Information under the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests (which do not override your rights and freedoms)
We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
You may request deletion of your data at any time (see Your Rights below).
We do not use fully automated decision-making that has a legal or significant effect on you.
Shopify may use limited automated processes for fraud prevention, such as:
Temporary IP blacklists
Temporary payment method restrictions
These do not have a legal or significant effect on customers.
You have the right to:
Access your Personal Information
Correct or update inaccurate information
Request deletion
Object to certain processing
Data portability
To exercise these rights, contact us using the details above.
Your data may be processed outside Europe (including Canada and the USA) via Shopify. Shopify complies with GDPR safeguards:
👉 https://help.shopify.com/en/manual/your-account/privacy/GDPR
If you are a California resident, you have the right to:
Know what Personal Information we collect
Request access or deletion
Request correction
We do not sell Personal Information as defined by the CCPA.
We use cookies to operate and optimise our Site, including functional, analytics, and marketing cookies.
Cookies help us:
Remember preferences
Enable checkout functionality
Analyse traffic and usage
You can manage cookies via your browser settings. Blocking cookies may affect Site functionality.
For more information, visit:
👉 www.allaboutcookies.org
We do not currently respond to “Do Not Track” browser signals due to lack of industry standardisation.
We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operations. Updates will be posted on this page.
If you have concerns about how your data is handled, please contact us first so we can try to resolve the issue.
If you are not satisfied, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
👉 https://ico.org.uk/make-a-complaint/
Last updated: 12/12/2025